Remote Online Support

Instant Remote Online Technical Support for Your Apple Mac System

Why not call us now and get started ?
Our Mac Shack support engineer experts, with the use of extremely secure, industry approved remote support tools, will manage your Apple Mac device as if they were sat right next to you. Our engineers utilise a vast range of diagnostic and computer repair software to accurately get to the root of any problems you're having and fix it instantly while online with you.

Once we have established with you exactly what the issue is we would agree a fixed price labour cost, if we could not resolve the issue remotely we would simply arrange to pick up your device in order to work on it in one of our workshops, then return the device all at the originally agreed fixed labour price.

Business Software Support
Be it bespoke business software or an off the shelf software package we can support this. We can liaise directly with manufacturers, developers and software houses, speak with their support teams to resolve most any issue. If the issue you are experiencing is on a bespoke tailor made piece of software designed specifically for your business we have top level developers who can assist to get you up and running fast.

Mac Maintenance
Our engineers will fix your Mac online and will help you improve the performance of your computer by optimising it and then, by keeping necessary applications regularly updated. This will help your Mac run like new all the time, in the same way a regularly maintained vehicle does. Regular Mac maintenance removes viruses and spyware, ensuring that your Mac’s resources are utilised by essential, safe programs.

New Mac Setup / Upgrade
Have you bought a new Mac ? Our online technical support team will help you to transfer your existing files, personal settings, and system preferences (bookmarks, saved passwords, etc.) to your new Mac with ease. Additionally, our engineers will install essential security software to keep your Mac upto date and secure.

Help connecting perihipheral devices to your Mac
Perhipheral devices such as printers, scanners, iPhones/Smart phones, and cameras that you use with your Mac inevitably seem to fail when you really need them. We will help you troubleshoot those irrating problems that pop up when transferring images from your camera to your Mac or music from your Mac to your MP3 Player over the internet.